Team Leader Customer support


As a hands-on team leader Digital Delivery you manage a team of technical support staff and you also deal with certain technical issues yourself.
You lead a team of 2 support people who you follow-up daily, inspire, coach and evaluate them on a regular basis.

Coordinate and organize the team and let them grow in their expertise.

In addition, you also ensure optimal cooperation and positive team spirit.

You set up efficient communication lines with other internal departments: R&D, Project- and Product Management, and other various teams to guarantee a good flow of technical information on different issues.
As a team leader you ensure that the KPIs are achieved and you oversee the team’s SLAs.

You guarantee optimal customer-oriented communication and coordinate projects to optimize support desk work procedures.

Your technical knowledge will certainly come in handy because you will offer assistance with regard to support issues, product launches and other support related activities.


Bachelor's degree in informatics/software development/electronics or has acquired sufficient expertise in this area.

You have a relevant and thorough experience in the ICT, Cloud Services, Smart Building or measuring and control technology.
As a team leader you lead in a coaching, motivating and inspiring way.
You are driven, stress resistant and you are able to make correct decisions and implement improvement actions.

You have work experience with Microsoft Office and CRM, you are at home in the world of Internet of Things and connectivity.

You know your way in database administration e.g., MS SQL and the world of operating systems such as Linux.
You communicate fluently and clearly (orally and in writing) in Dutch, French and you have a thorough knowledge of English.

Job-related competencies

Analyze technical problems and customer requirements
Hand over complex technical problems to specialists (studies, research, maintenance, ...)
Technical follow-up of the products and their development at the customers
Inform customers about the technical problems noted, changes to be made and repairs to be carried out
Determine the solutions and technical recommendations and communicate them to customers


Niko is market leader in Belgium and produces solutions for switching material, access control, light control and home automation from its head office in Sint-Niklaas. Niko is fully committed to well-considered design, high-quality products and an environmentally friendly production process, and is investing heavily in research and development. Within his design philosophy, Niko constantly strives to bring innovative, aesthetically attractive and user-friendly products to the market. Niko is a company in full growth, has more than 630 employees and an annual turnover of more than 170 million euros. Niko currently has branches throughout Europe: Belgium, France, the Netherlands, Switzerland, Slovakia and Denmark.


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