Technical Support Engineer

Role

We are looking for talented, enthusiastic, and career-minded individual to join our Digital Delivery team where you will have the opportunity to work with leading Niko smart home- and building solutions.

Technical Support Engineers possess a high level of competency on the Cloud Platform and Edge device connectivity technologies.

This person will assume a combination of responsibilities working with our customers, partners, and the greater Support Team to resolve software issues, address questions, or guide on best practices related to our solutions.

Our digital delivery team provides from out of our office in Antwerp live technical support through multiple channels, including phone, email, and chat whenever and wherever our partners need it.

We are looking for someone who enjoys solving challenging problems and thrives in a collaborative, creative environment.

On a daily base you will, provide product and application support services to our customers and partners together with the rest of the team,

You will have to identify, diagnose, analyse hardware and software bugs, connectivity issues, network configuration problems, API and data transfer issues, cloud (IaaS/PaaS/SaaS) related incidents.

Maintaining and documenting customer interactions in our case-tracking tool is essential for an efficient follow-up

Set up your efficient communication lines with other internal departments: R&D, Project- and Product Management, and other various teams to guarantee a good flow of technical information on different issues.

You must be willing to take part in a weekly rotating standby system for out of office hour’s incident support

Profile

Bachelor's degree in informatics/software development/electronics or has acquired sufficient expertise in this area.
Has a relevant and thorough experience in the ICT, Cloud Services, Smart Building or measuring and control technology.
You are driven, stress resistant and you are able to make correct decisions and implement improvement actions.
You get along well with Microsoft Office and CRM; you are at home in the world of Internet of Things and connectivity.

You have some hands-on experience in developing applications either in back-end or embedded environments (.Net, C#, …)

You know you way in database administration e.g., MS SQL and the world of operating systems such as Linux does not have too much secrets for you.
You communicate fluently and clearly (orally and in writing) in Dutch, French and you have a thorough knowledge of English.

Job-related competencies


Analyse technical problems and customer requirements
Hand over complex technical problems to specialists (studies, research, maintenance, ...)
Technical follow-up of the products and their development at the customers
Inform customers about the technical problems

Minimum of 3 years of experience in Technical Support

Support experience in a high-tech environment providing remote B2B support to an international customer base

Company

Niko is market leader in Belgium and produces solutions for switching material, access control, light control and home automation from its head office in Sint-Niklaas. Niko is fully committed to well-considered design, high-quality products and an environmentally friendly production process, and is investing heavily in research and development. Within his design philosophy, Niko constantly strives to bring innovative, aesthetically attractive and user-friendly products to the market. Niko is a company in full growth, has more than 630 employees and an annual turnover of more than 170 million euros. Niko currently has branches throughout Europe: Belgium, France, the Netherlands, Switzerland, Slovakia and Denmark.

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inAntwerpen & Limburg (Wonen in de regio is een must)